Legal
Terms and conditions
The terms that apply to every quote, project and retainer. Written to be read, not to be survived.
Last updated 30 September 2026
Who these terms are between
These terms apply to every quote, order and agreement between Ucar Digital Media - Operastraat 2, Barendrecht, KVK 88298248, VAT NL004589346B14 - and its client. Your own purchasing conditions do not apply unless we have accepted them in writing.
Quotes, and how an agreement starts
Quotes are valid for thirty days and every amount is exclusive of VAT. An agreement exists once you accept a quote in writing, and an email is writing. What the quote describes is what we owe you.
Scope, and what sits outside it
The quote lists the deliverables, the rounds of feedback and the planning. Anything not written there is outside the scope. We will not quietly absorb it and we will not quietly skip it - we will price it and ask.
What we need from you
A project moves at the speed of its slowest approval. We need your content, your brand material, access to the accounts involved, and one named person who can decide. Where a delay is on your side the planning moves with it, and we are not liable for what follows from that shift.
Changes and extra work
Additional work is agreed in writing before it starts, including what it costs and what it does to the planning. No surprise invoices, in either direction.
Feedback and acceptance
Unless the quote says otherwise, each deliverable includes two rounds of consolidated feedback. Further rounds are billed at the hourly rate stated in the quote. If we hear nothing about a delivered item within ten working days it counts as accepted, and the project moves on.
Payment
Unless the quote says otherwise, projects are invoiced fifty per cent at the start and fifty per cent on delivery. Retainers are invoiced monthly in advance. Invoices are due within fourteen days.
After that we may charge the statutory commercial interest and the collection costs the law allows, and we may pause the work until the account is clear. We will always tell you before we pause anything.
Advertising budget
Media spend on Google Ads or any other platform is paid by you to that platform directly. It is never part of our fee, we never mark it up, and the platform's own billing terms apply to it.
What we can and cannot promise
We work to the standard of a careful professional in our field, and we say plainly what we expect to happen. We cannot promise a search position, a cost per click, a conversion rate or a revenue figure. Platforms change their rules, their auctions and their algorithms without asking us, and so do your competitors.
Rights in the work
Once everything invoiced has been paid, the rights to the final deliverables pass to you for the use we agreed.
We keep the rights to our working files, source components, scripts, internal tooling and anything we already owned before the project began. Fonts, stock material, plug-ins and templates keep their own licences, which you take over on delivery. We will always tell you which ones a project depends on.
Work made with generative tools
Part of our video and image work is produced with generative AI. We review everything before it reaches you, and we do not present synthetic footage as documentary. You receive the same usage rights as for any other deliverable, within the terms of the tools involved. The law around AI-generated material is still moving; if a change affects work we have delivered, we will tell you.
Showing the work
We may show completed work in our portfolio and name you as a client. Tell us in writing that you would rather we did not, and we will not.
Confidentiality
What you tell us about your business stays with us, and what we tell you about how we work stays with you. That holds during the project and afterwards, for as long as the information is worth protecting.
Liability
If something goes wrong and it is our fault, our liability is limited to the amount invoiced for that assignment in the twelve months before it happened. We are not liable for indirect loss, lost profit, lost data or missed revenue.
None of this limits our liability where damage is caused deliberately, or by deliberate recklessness on our part.
Suppliers and platforms
Hosting, domains, advertising platforms and the software a project runs on are governed by their own terms. We choose them with care and we manage them for you, but we are not liable for their outages, their price changes or their policy decisions.
Force majeure
Neither side is in default where performance is prevented by something outside its control - among other things a supplier failure, a platform outage, a power or network failure, the illness of a key person, or a government measure. If it lasts longer than sixty days either side may end the agreement, and we invoice only for the work already done.
Ending the agreement
Either side may end a project in writing. You pay for the work delivered up to that point and for commitments we have already made on your behalf. A retainer ends with one calendar month's notice, against the end of a month.
If you are not happy
Tell us within fourteen days of noticing, in writing, and give us the chance to put it right. A complaint does not suspend your payment obligation, but it does have our full attention.
Law and court
Dutch law applies. If we cannot resolve a dispute between ourselves, it goes to the competent court in the district of Rotterdam.
This page is published in English, Dutch and Turkish. Where the versions differ, the Dutch text applies.